Last updated: May 25, 2018
This Privacy Policy governs the manner in which Eram Enterprises Inc. doing business as From Heartache to Joy (“FHTJ” “we,” or “us”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the fromheartachetojoy website and other related to FHTJ (the “Site”). This Privacy Policy applies to the Site and all products and services (collectively, the “Services”) offered by From heartache to Joy.
For purposes of the EU General Data Protection Regulation, the data controller is Eram Enterprises Inc. Richardson, TX 75081, USA
FHTJ Privacy Principles
FHTJ follows the following principles in order to protect your privacy:
We do not collect any more personally identifiable information about you than is necessary;
We only use your personally identifiable information for the purposes we specify in this Privacy Policy, unless you agree otherwise;
We do not keep your personally identifiable information if it is no longer needed; and
Other than as we specify in this Privacy Policy, we do not share your personally identifiable information with third parties.
INFORMATION WE COLLECT
PERSONALLY IDENTIFIABLE INFORMATION
We may collect personally identifiable information from Users in a variety of ways, including, but not limited to, when Users visit the Site, register on the Site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available through our Services. Users may be asked for, as appropriate, name, email address, mailing address, date of birth, gender, and/or marital status. Users can always refuse to supply the personally identifiable information that we request, except that it may prevent them from engaging in certain Site-related activities.
NON-PERSONALLY IDENTIFIABLE INFORMATION
We may collect non-personally identifiable information about Users whenever they interact with the Site. Non-personally identifiable information may include the browser name, the type of computer,the files viewed on the Site, clickstream data, and technical information about Users’ means of connection to the Site, such as the operating system and the Internet service providers utilized and other similar information. To the extent that we link this information with a User’s personally identifiable information, this Privacy Policy shall govern our use of such information.
COOKIES AND OTHER TRACKING TECHNOLOGIES
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our Site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the Site.
We use cookies or similar technologies to store session information, analyze trends, administer the Site, track users’ movements around the Site, and to gather demographic information about our user base as a whole. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computers and stored on your computer’s hard drive.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to track your login status. This cookie is only ever transmitted over HTTPS. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to determine from where you were referred to our Sites so that we may provide commissions or referral fees, and recognize the last user ID that you used to log in. We may set and access FHTJ cookies on your computer; cookies are required to use the Site.
You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. You can go to www.aboutcookies.com for more information on cookies, including how to disable them. If you choose to disable cookies, it may limit your use of certain features or functions on our Sites or service. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
HOW WE USE PERSONALLY IDENTIFIABLE INFORMATION
FHTJ may collect and use Users’ personally identifiable information for the following purposes:
– To process transactions
Information you provide allows us to process transactions made on the Site or as otherwise necessary for performance of our contractual obligations to you, including as applicable, order confirmation, billing, and delivering products or services.
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently. We will do this on the basis of our legitimate interests.
– To personalize User experience We may use information in the aggregate to understand how our Users as a group use the Services. We will do this on the basis of our legitimate business interests.
– To improve our Services
We may use feedback you provide to improve our Services. We will do this on the basis of our legitimate business interests.
– To run a promotion, contest, survey, or other Site feature With your consent, we will use your personally identifiable information to keep you informed by email, text, web or telephone about our products and services, including tailored special offers, discounts, promotions, event and competitions. You are free to opt out from receiving such communications at any time.
– To communicate directly with you
We may use your personally identifiable information to respond to you inquiries, questions, and/or other requests. We do this on the basis of our contractual obligations to you, our legal obligations, and our legitimate interests.
– To share offers from third parties that may be of interest to you With your consent, we may use your information to let you know about offers, programs, products, or services, from us or third parties, that may be of interest to you.
– To fulfill any other purpose for which you provide personally identifiable information
We may use your personally identifiable information for purposes that we make known to you at the time of collection of such information or otherwise upon your consent.
HOW WE PROTECT YOUR INFORMATION
The security of your personally identifiable information is important to us. We have adopted generally accepted industry standards in connection with our data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personally identifiable information, username, password, transaction information, and data stored on the Site. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
DISCLOSURE OF YOUR PERSONALLY IDENTIFIABLE INFORMATION
We may disclose aggregated information about our Users, and information that does not identify any individual user, without restriction. We may disclose personally identifiable information about you in the following ways:
Affiliates: We may disclose personally identifiable information about you to our parents, affiliates, joint venturers, or promotion partners, for their use in a manner similar to the purpose described in this Privacy Policy.
Agents and Service Providers: We may disclose personally identifiable information about you to contractors, service providers, and other third parties we use to support our business, provide the Services, and who complete transactions or perform services on our behalf or for your benefit. For example we use a third party processor to process payments for the Services.
Marketing: With your consent, we may disclose personally identifiable information about you to third parties for their own direct marketing purposes, to provide you with information about products that may be of interest to you, and for other purposes as specifically set forth in this Privacy Policy or to which you consent to.
Legal Process: We may disclose personally identifiable information about you as required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Certain Business Transfers: We may disclose personally identifiable information about you as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. It may also be disclosed in the event of insolvency, bankruptcy, or receivership. We will use reasonable efforts to direct any such transferee to use your personally identifiable information in a manner that is consistent with our Privacy Policy.
Consent: We may disclose personally identifiable information about you in additional ways upon your consent.
YOUR RIGHTS
You have the right to request a copy of any personally identifiable information that we hold about you. If you would like a copy of your personally identifiable information, please contact us using the contact information below. We may request proof of your identity before sharing such information. If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information by emailing us at support@fromheartachetojoy.com.
You may ask us to delete the personally identifiable data we hold about you in certain circumstances. It may not be possible for us to delete all of the information we hold about you where we are fulfilling a transaction or have a legal basis to retain the information, however please contact us to discuss how we can assist you with your request.
When we process your information on the basis that you have consented to such processing, you have the right to withdraw your consent, or ask us to stop or restrict processing the personally identifiable information we have about you, at any time by emailing us at support@fromheartachetojoy.com.
Please direct any questions, including any requests to exercise your legal rights, to support@fromheartachetojoy.com.
If you are in the European Union, you have the right to make a complaint at any time to the relevant data protection authority in your country.
We will retain your information for as long as your account is active or as needed to fulfill your requests, provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
If you receive marketing emails from us, you can unsubscribe to our emails by clicking “unsubscribe” within each email. You may not opt-out of service-related communications, which are not promotional in nature.
THIRD-PARTY WEBSITES
Users may find advertising or other content on the Site that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from the Site. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing on and interacting with any other website, including websites which have a link to the Site, are subject to that website’s own terms and policies.
ADVERTISING AND RE-MARKETING
Ads appearing on the Site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personally identifiable information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy does not cover the use of cookies by any advertisers.
We use third parties’ re-marketing technology to market the Site across the Internet. We place a cookie on your browser, and then a third party reads these cookies and may serve an ad on a third-party website, after you have visited the Site.
If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows a customer to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide customers with certain features (e.g., customized delivery of information) available on the Site.
You may learn more about Google’s advertising policies at https://policies.google.com/technologies/ads, and about your Google advertising and privacy settings at https://adssettings.google.com/. You may learn more about Facebook’s advertising practices at https://www.facebook.com/help/516147308587266/?helpref=hc_fnav and about your Facebook advertising settings at https://www.facebook.com/help/1075880512458213/?helpref=hc_fnav.
HOW WE RESPOND TO “DO NOT TRACK” SIGNALS
Your web browser may let you choose your preference as to whether you want to allow the collection of information about your online activities over time and across different websites or online services.
CHANGES TO THIS PRIVACY POLICY
FHTJ has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on the Site prior to the change becoming effective. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personally identifiable information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
CHILDREN UNDER THE AGE OF 13
The Services are not directed to, and FHTJ does not knowingly collect or solicit personally identifiable information from, children under the age of 13. If we learn we have collected or received personally identifiable information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at support@fromheartachetojoy.com.
INTERNATIONAL DATA TRANSFERS
FHTJ is located in Texas, USA. Wherever you use our Site or access our Services, you understand and acknowledge that we may transfer, process, and store information about you in the United States and other countries, both within and outside of the European Economic Area. These countries may have different data protection laws from those in the country in which you reside.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section § 1798.83 permits Users that are California residents to request certain information regarding our disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, please send an email to support@fromheartachetojoy.com.
CONTACTING US
If you have any questions about this Privacy Policy, the practices of the Site, or your dealings with the Site, please contact us at:
Eram Enterprises Inc.
Richardson, TX 75081
USA
support@fromheartachetojoy.com.
Your privacy is very important to us. We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet's vast array of information, tools, and opportunities with complete confidence.
We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how our company collects information from all end users of our Internet services (the "Services")-those who access some of our Services but do not have accounts ("Visitors") as well as those who may purchase Products and/or pay a monthly service fee to subscribe to the Service ("Members")-what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information. We request that you read this Privacy Policy carefully.
Introduction: Our company collects information in different ways from Visitors and Members who access the various parts of our Services and the network of Web sites accessible through our Service. We use this information primarily to provide a customized experience as you use our Products and Services, and generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.
Registration: Members may be asked to provide certain personal information when they sign up for our Products or Services including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. The personal information collected from Members during the registration process is used to manage each Member's account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.
However, in instances where our company and a partner jointly promote our Services, we may provide the partner certain personal information, such as the name, address, and username of persons who subscribed to the Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion.
In this instance, personal information may not be used by the partner for any other purpose. We may also generate non-identifying and aggregate profiles from personal information Members provide during registration (such as the total number, but not the names, of Members). As explained in more detail below, we may use this aggregated and non-identifying information to sell advertisements that appear on the Services.
Our Company Partners and Sponsors: Some products and services may be offered to Visitors and Members in conjunction with an affiliate, independent contractor seller or non-affiliated partner. To provide Visitors and Members some of these products and services, the partner may need to collect and maintain personal information. In these instances, you will be notified before any such data is collected or transferred and may decide not to use that particular service or feature.
Additionally, our partners may have advertisements or co-branded Web Pages that are cosponsored by an affiliate, independent contractor seller, or non-affiliated partner. Our company may share non-identifying and aggregate information (except as described above), but not personal information, with such partners in order to administer the co-branded products or services offered.
Online Shopping: At some Web sites, you can purchase products and services or register to receive materials, such as a newsletter, catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information.
If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient's name, address, and phone number. Our company has no control over the third parties' use of any personal information you provide when placing such an order. Please exercise care when doing so.
If you order services or products directly from our company we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.
Online Advertisements: Our company may display our online advertisements. In those cases we share aggregated and non-identifying information about our Visitors and Members collected through the registration process as well as through online surveys and promotions with these advertisers.
Additionally, in some instances, we use this aggregated and non-identifying information to deliver tailored advertisements or joint ventures. For instance, an advertiser or joint venture company tells us the audience they want to reach and provides us an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display or send the advertisement to the intended audience. Our company does not share personal information about its Visitors or Members with these advertisers or joint venture companies.
Responses to Email Inquiries: When Visitors or Members send email inquiries to our company, the return email address is used to answer the email inquiry we receive. Our company does not use the return email address for any other purpose and does not share the return email address with any third party.
Voluntary Customer Surveys: We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary.
We may take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.
Special Cases: It is our company's policy not to use or share the personal information about Visitors of Members in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
However, we may disclose personal information about Visitors or Members, or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: credit agencies, collection agencies, merchant database agencies, law enforcement, or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or Terms Of Service, or other user policies; to operate the Services properly; or to protect our company and our Members.
"Cookies" and How Our Company Uses Them. A "cookie" is a small data file that can be placed on your hard drive when you visit certain Web sites. Our company may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks.
If you are a Visitor or Member we may use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit other Web sites where you are prompted to log in or that are customizable, you may be required to accept cookies.
Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.
Our Company Commitment to Children's Privacy: Protecting children's privacy is especially important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. Therefore we restrict our Web site to persons eighteen years or older.
YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEB SITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEB SITE, NO INFORMATION OBTAINED BY THIS WEB SITE, FALLS WITHIN THE CHILD ONLINE PRIVACY ACT (COPA) AND IS NOT MONITORED AS DOING SO.
Public Forums: Please remember that any information you may disclose in any Member Directory, or other public areas of our Web sites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
Our Company's Commitment to Data Security: Services and Web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.
Where to Direct Questions About Our Privacy Policy: If you have any questions about this Privacy Policy or the practices described herein, you may contact us through the contact information provided on this Web site.
Revisions to This Policy: Our company reserves the right to revise, amend, or modify this policy, our Terms Of Service agreement, and our other policies and agreements at any time and in any manner, by updating this posting.